Refund & Cancellation Policy

Refund & Cancellation Policy

We want you to be satisfied with our products. Read our refund and cancellation terms below.

Last updated: June 23, 2026  |  Effective: June 23, 2026

At TradeNovaTech, we strive to provide the best possible experience with our products and services. This Refund & Cancellation Policy outlines the conditions under which refunds may be granted for our various offerings.

💡 Try Before You Buy

NovaHR offers a 30-day free trial — no payment required. We encourage you to fully evaluate our product before subscribing.

1 NovaHR SaaS Subscriptions

Cancellation:

  • You may cancel your NovaHR subscription at any time from your billing dashboard
  • Upon cancellation, your account will remain active until the end of the current billing period
  • No charges will be made after cancellation

Refunds:

  • Refund requests made within 7 days of payment will be considered on a case-by-case basis
  • Refunds will not be issued if the service has been actively used during the billing period
  • No refunds for partial months — subscriptions are billed for the full month
  • Refunds due to technical issues on our end will be processed within 7-10 business days

⚠️ Since we offer a 30-day free trial, refund requests after the trial period has ended will generally not be entertained unless there is a technical failure on our part.

2 Desktop Tool Licenses
  • Desktop tool licenses are non-refundable once the license key has been generated and delivered
  • Before purchasing, please ensure your system meets the requirements
  • If a license key does not work due to a technical error on our part, we will either fix the issue or provide a replacement key
  • License transfers are not permitted — each license is tied to one Machine ID
3 Free Web Tools

All free web & powered tools (PDF, Image, Excel, AI-powered tools) are provided at no cost. No payments are involved, so no refund policy applies.

4 Custom Development Services
  • Custom software development projects are governed by a separate service agreement
  • Refund terms for custom projects are defined in the individual project contract
  • Advance payments for custom work are generally non-refundable once development has begun
5 How to Request a Refund

To request a refund, please contact us within the eligible period:

  • Email us at support@tradenovatech.com with subject: "Refund Request — [Your Company/Order ID]"
  • Include your registered email, payment ID (Razorpay), and reason for refund
  • We will respond within 2 business days
  • Approved refunds are processed within 7-10 business days to your original payment method
6 Contact Us

For refund or cancellation requests: